代表性论文(专著、教材): 1.Customer Acceptance of Self-service Technologies in Retail: A Case of Convenience Stores in China. Asia Pacific Journal of Information Systems, 2019. 2.The Relationship between Service Quality and Revisit intention: Based on self-service retail technology.Pacific Asia Conference on Information Systems, 2019. 3.The Forecasting Sales Volume and Satisfaction of Organic Products through Text Mining on Web Customer Reviews. Sustainability, 2020. |